Supply shortages are testing relationships in the housing industry
BALLSTON SPA – When shelves started emptying in hardware stores last year as the pandemic tightened its grip, Curtis Lumber still had stocks – but they weren’t available to everyone.
Curtis does 60% of its business with professional clients. Many of these business relationships with home builders and renovators go back decades. Curtis management has prioritized these customers, aiming to fill their orders where possible – before taking orders from builders who rarely or never did business with Curtis before the pandemic began.